ll::m.Slow camera image is mostly the result of connection problems or low upload speed. However other problems could cause this too.

1. ll::m.Ensure your connection meets the minimum requirements and you are connected via cable, because a WIFI connection can reduce the stability.
2. ll::m. Your camera quality may also decrease with high/overloaded processor or memory use. To see more about CPU and memory usage, please press Ctrl + Shift + Esc keys at the same time. In the Task Manager select the 'Performance' tab where you can see the actual use of your CPU and memory. If they are above 80% it can result in camera problems. Close some of your running applications and browser tabs, only leave the most necessary programs running.
3. ll::m. Camera settings can also make the camera image slow. Setting high values in the camera software may cause the camera trouble providing a stable 30 FPS image.

ll::m.When your audio device is not working or you can't be heard, you could do the following steps:

1. ll::m.Enable audio in your device.
2. ll::m. If your microphone can be muted by a remote controller, ensure it is not accidentally pressed.
3. ll::m. Make sure that the correct audio device is selected.
4. ll::m. (For Windows 8/10) Do not use the camera's speakers for listening to music. (BCC950 & CC3000e) Due to the noise cancellation it might filter out your vocals, use separate speakers for music. Look for a speaker icon on your taskbar (at the bottom right corner of the screen). Left click the speaker icon then select your Speaker from the drop down list.
5. ll::m. (For Windows 7 or alternative way for Windows 8/10) Do not use the camera's speakers for listening to music. (BCC950 & CC3000e) Due to the noise cancellation it might filter out your vocals, use separate speakers for music. Look for a speaker icon on your taskbar (at the bottom right corner of the screen). Right click the speaker icon then select 'Playback devices' option. In the upcoming window, right click and check 'Show disabled devices'. Enable the device you would like to use and disabled the unnecessary ones.
6. ll::m.Plug the camera into a different USB port.
7. ll::m.Ensure that the device is enabled and the volume is not too low. Look for a speaker icon on your taskbar (at the bottom right corner of the screen), right click it then select 'Recording devices. Right click and check 'Show disabled devices'. Enable the device you would like to use and disabled the unnecessary ones. Right click on the correct device and open its properties. Switch to the Levels tab and raise the microphone array.

ll::m.Having a high Internet connection speed is necessary to be able to broadcast HD quality camera feeds.

ll::m.The minimum required connection is 1000kbps international uploading and 1500kbps international downloading speed.

ll::m.The recommended one is a broadband connection with 1500 kbps international uploading and 2000 kbps downloading speed.

1. ll::m.Connect via cable at all times instead of WiFi to ensure the stability.
2. ll::m. Disable your VPN or proxy (a software which can alter your location) if you have any on your PC, as these will likely negatively affect your connection speed and quality.
3. ll::m. Ensure that other programs that can take away your bandwidth (hour length youtube videos, other sites, torrent or downloads) are closed.
4. ll::m. Check the connection speed and the stability of your connection.
5. ll::m. Restart your Router/Modem.
6. ll::m.Skip the router and connect directly to your computer with the internet cable.
7. ll::m.You may also contact your ISP to ensure the issue is not on their end.

1. ll::m.In many cases, the root of the error lays in a simple Windows Update. The windows update service must be enabled and ensure that the computer is up-to-date. Please open your Start Menu and type in 'Services'. Open the 'Services' and in the upcoming list find 'Windows update'. Right click 'Windows update', go into 'properties', set it to 'Automatic' and press apply. Next, open your Start Menu and type in 'Windows Update'. Click on 'Check for Updates' and wait for the search to finish. If any updates are available, install all of them and restart the PC (This can take some time to finish). In some cases, not all updates can be installed at once, so repeat these steps until Windows finds no more updates after the restart.
2. ll::m. (For Windows 7/8) Checking for Windows Updates. You can either directly search for it in the search panel there, or find it in the list. Go to Change Settings. As it is recommended to enable the automatic update install, choose this one from the drop-bar.
3. ll::m. (For Windows 10) Checking for Windows Updates. Please head to settings, then navigate to Windows update like in the pictures below. Head into the advanced options. Here, you can enable the automatic updates.

ll::m.Our site (as most websites on the Internet) uses the browsers to store certain files in the cache folder, and utilizes cookies and JavaScript. These features should be turned on in your browser.

ll::m.In Chrome, this can be checked in the Options -> Under the Hood menu by clicking on the “Content settings…” button.

ll::m.In Firefox, this can be easily set up by clicking on the Firefox menu > Options > Privacy menu > and selecting Firefox will Remember history.

ll::m.In Safari, please open Safari menu (on the top bar) > Preferences. From the Security dialogue box, choose Enable Javascript.

ll::m.To allow cookies in Safari too, open Safari (on the top bar) > Preferences > Privacy > and set the Cookies and website data to Always allow.

ll::m.These settings are on by default but if you have any problems, please feel free to contact our Live Help Chat.

ll::m.If you experience problems with logging in (e.g.: after entering your password you get back again to the log in page or cannot navigate between pages on the site), it is recommended to delete the files in the cache folder and the cookies from your browser.

ll::m.In Google Chrome you may open Options -> Under the Hood menu, and click on ‘Clear browsing data’ button. Please verify the time interval to ‘the beginning of time’ and that both ‘Empty the cache’ and ‘Delete cookies’ are selected.

ll::m.With Safari, click on Safari (on the top bar) > Clear History and Website Data... > and set it to all history and press Clear History.

ll::m.If you still have any question, contact our Live Help chat. Our customer service representatives are available 24/7, every day of the year.

ll::m.Private browsing

ll::m.Browsers nowadays offer a so-called private browsing option, which disables the saving of your browsing history, turns off plug-ins, JavaScript and so on. Since the disabling of such features may hamper the user experience, it is recommended not to use these private browsing options.